Certainly! Click on this link to independently manage the return from your login.rupeclothing.it account.
Here you can find the complete information on returns rupeclothing.it/policies/refund-policy
You have 14 days to return the product purchased on our website rupeclothing.it or in one of our Rupe Stands.
You can use the returns portal, directly from your account. Simply log in, select the order to return and click on Request return to activate the procedure. Shipping costs for returning goods are borne by the customer.
Rupe is currently unable to offer trades, but we are working on it!
For now, you can return the original item, and place a new order for the item you want.
The exchange of goods must be requested within 30 days of the purchase date. Personalized products cannot be exchanged.
Damn! Don't worry, we will find the solution for you. Send an email to firstname.lastname@example.org indicating the order number, date of purchase and the problem you encountered, attaching a short description and photo. Our quality control will examine your request and you will be contacted by our Customer Care.
No, it is not possible, in this case the customer will refer to the reseller himself.
Of course, you can implement the procedure described in point 1.1.
Even if you didn't purchase online, you were asked for an email at the time of purchase.
All you have to do is insert it in the area dedicated to customers and activate the return procedure.
The return of the purchased product must be requested within 14 days of the purchase date. The return of a defective product must be requested within two years. Attention: personalized products cannot be returned.
The exchange of goods must be requested within 30 days of the purchase date. Attention: personalized products cannot be changed.
Of course, the prices indicated on the site are finite, including 22% VAT. Shipping costs are calculated separately.
24/72 hours from order. Every day the warehouse processes orders and entrusts them to our courier by early afternoon of the same day. Subsequently, they will be managed and processed the next day.
Custom product orders have a different delivery time based on production times. Delivery times can be approximately 15 working days. Can you find the times indicated on our shipping information and by clicking on the icon? when checking out your cart. Attention: times may vary during holiday periods.
Contact us by email at email@example.com, if your order has not yet been managed by our warehouse, it is possible to add products.
Easily finalize a second order with the products you want to add by making the payment. We will take care of remotely unifying your purchase. Second shipping costs will be refunded immediately.
Write to us immediately, if your order has not yet been sent we can cancel it entirely or partially.
We will refund your account immediately via your chosen payment method.
Our family does not deny anyone the opportunity to make a purchase and we will do everything we can to reach you! Even if you live outside the European Union you can place an order on our site. Shipments to countries outside the European Union have fixed costs that do not depend on the order amount and vary depending on the type of products ordered. The final price you will pay at the time of purchase does not take into account any customs clearance costs, customs duties or taxes and local taxes not in force in the EU. The price you will find when ordering will not include Italian taxes. Under Shipping in our FAQ you will find more information on costs and procedures. Attention: if for any reason you decide to refuse the goods and return the order, you will be responsible for customs clearance costs.
Costs and times may vary depending on the destination and the courier used.
In Italy we ship with the Poste Delivery Business Express service of Poste Italiane and the shipping cost is €5.90, there is no minimum order. Shipping costs are free for orders of €149.00.
Shipping costs are indicated during the Check Out phase of the cart.
ATTENTION: there are particular places such as islands or some valleys, which are difficult to reach and shipping costs may vary. In this case, once your order has been received you will be contacted by our Customer Care to be updated on any changes in costs.
Outside Italy, the cost of shipping depends on the courier to whom the shipment will be entrusted and on any costs of customs clearance, customs duties or taxes and local taxes not in force in the EU, which do not depend on us. Once your order has been placed, our Customer Care will contact you to notify you of any shipping price updates. In case of refusal by the customer, the order will be canceled and an immediate refund will be made.
Enter the lotus position and breathe! You will receive the Tracking Code via email as soon as we have processed your order.
Here too, don't worry, the tracking code will be active once the courier has taken charge of your order. If it is not traceable in the days following purchase, contact us at firstname.lastname@example.org, we will carry out further checks.
Write immediately to email@example.com, indicating the order number and the correct address. If your order has not yet been processed, we will remotely enter the correct data. If your order has been entrusted to the courier, it will not be possible to make changes.
With Poste Delivery Business Express from Poste Italiane, two delivery attempts will be made. After the second attempt, the package will be returned to the sender.
Use this text to answer questions in as much detail as possible for your customers.
For orders from Italy and abroad, we accept payments by credit card, Paypal and Satispay.
We currently only issue invoices for registered Business customers, are you a shop, marketplace or distributor?!
For further information you can contact our support by writing to firstname.lastname@example.org
5 questions about the Rupe store
6 questions about my account
Of course! Your account will be created automatically once you place your first order. At the top right, click on the drop-down menu. In the Profile section you can update your personal and shipping information.
Please note: if you place an order and then update your data, the change will be active for the next order. If you need to change address, follow the instructions found in point 3.5 of our FAQ. From your account you have the possibility to request a return. Enter your history by clicking on Orders at the top left, select the product to return, click on Request Return and follow the instructions indicated. If you need help, please see section 1. RETURNS of our FAQ.
7 Customer support